How to use my right to retract ?

From the date of delivery of your order, you have a period of 14 days to exercise your right of withdrawal by returning your order to us within this period (C. consum. art. L 121-20), and be reimbursed in full, the costs of returning the goods by carrier to our warehouse remaining at your expense. In order to facilitate the proper management of returns within the withdrawal period, you can first obtain a return number by completing the return request form on your customer account or by contacting our After-Sales Service. An email will then be sent to you explaining the procedure for returning your order. This formality does not suspend the deadline for returning the package within 14 clear days after delivery. In accordance with Ordinance No. 2001-741 of August 23, 2001, this withdrawal period does not apply: - To earphones and headphones (for hygiene reasons).